Legal Document

Privacy Policy

Your privacy is important to us. This policy explains how ZeVo Metals (Private) Limited collects, uses, and protects your personal information.

Last Updated

December 23, 2025

About ZeVo Metals (Private) Limited

ZeVo Metals (Private) Limited is a Pakistan-based manufacturer and global exporter of premium copper and aluminum products, registered with the Securities and Exchange Commission of Pakistan (SECP Registration: 0209534).

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable data protection laws.

1. Introduction

This Privacy Policy governs the manner in which ZeVo Metals (Private) Limited ("we," "us," "our," or "ZeVo Metals") collects, uses, maintains, and discloses information collected from users (each, a "User," "you," or "your") of our website (zevometals.com), mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Identification Information

We may collect personal identification information from Users in various ways, including when Users:

Visit our website or use our Services
Submit an inquiry, quote request, or contact form
Subscribe to our newsletter or marketing communications
Place an order or engage in a business transaction with us
Respond to surveys or provide feedback

Information collected may include: Name, email address, phone number, mailing address, company name, job title, business information, shipping/billing address, and any other information voluntarily provided.

2.2 Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Services. This may include:

Browser name and version
Operating system and device type
IP address and geographic location (approximate)
Pages visited, time spent on pages, and navigation patterns
Referring website addresses
Date and time of access

2.3 Cookies and Tracking Technologies

Our website uses "cookies" to enhance user experience. Cookies are small files placed on your device that help us understand how you use our Services and improve your browsing experience.

You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the Services may not function properly if cookies are disabled.

3. How We Use Your Information

ZeVo Metals collects and uses your personal information for the following purposes:

Business Operations

Process orders, quotations, and business inquiries. Facilitate international trade and export transactions.

Communication

Respond to inquiries, provide customer support, and send important notifications about your orders or account.

Service Improvement

Analyze usage patterns to improve our website, products, and services. Conduct market research and customer surveys.

Marketing

Send promotional materials, newsletters, and product updates (with your consent). You may opt-out at any time.

Legal Compliance

Comply with applicable laws, regulations, and legal processes. Prevent fraud and protect our legal rights.

Security

Detect, prevent, and address technical issues, fraud, and security threats to protect our Services and users.

4. How We Share Your Information

We Do Not Sell Your Information

ZeVo Metals does not sell, trade, or rent your personal identification information to third parties.

We may share your information in the following limited circumstances:

Service Providers: With trusted third-party service providers who assist in operating our business (e.g., shipping companies, payment processors, IT services) under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or government regulation. To protect our rights, property, or safety, or that of our users or the public.
Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.
With Your Consent: We may share your information with third parties when you explicitly authorize us to do so.

5. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Secure Storage

Data stored on secure servers with encryption and access controls

Access Control

Limited access to authorized personnel only on a need-to-know basis

Regular Audits

Periodic security assessments and updates to protect your data

Important Notice: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access

Request copies of your personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data under certain conditions.

Right to Object

Object to our processing of your personal data for certain purposes.

Right to Data Portability

Request transfer of your data to another organization or directly to you.

Right to Opt-Out

Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected] or call +92-324-2426000. We will respond to your request within 30 days.

7. International Data Transfers

ZeVo Metals operates internationally and exports products to various countries. Your information may be transferred to, stored, and processed in countries outside of Pakistan, including countries that may have different data protection laws than your country of residence.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Business Records: Maintained for the duration of our business relationship and as required by law (typically 7-10 years for tax and regulatory purposes)
Marketing Data: Retained until you opt-out or request deletion
Website Analytics: Aggregate data retained indefinitely; individual data retained for 2-3 years
Inactive Accounts: Data may be deleted after 3 years of inactivity

9. Third-Party Websites

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

Important: We strongly advise you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by ZeVo Metals through our Services.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

ZeVo Metals reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page.

How We Notify You:

Significant changes will be prominently posted on our website
We may send you email notifications for material changes
Continued use of our Services after changes constitutes acceptance

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact Details

[email protected] +92-324-2426000 www.zevometals.com

Response Time: We aim to respond to all privacy inquiries within 30 business days.

Governing Law: This Privacy Policy is governed by the laws of Pakistan